You can email or call in your request for a return for refund within 7 days of the delivery date to
CustomerService@mycamila.com or
877.422.6452. Once approved, you will be provided a Return Merchandise Authorization (RMA) via email or Fax.
Return
Policies:
- RMA numbers are valid
for 30 days after issuance.
- Clearly mark the
outside of the box with your RMA number.
- One RMA number will
be issued per order. Items from different orders need separate return
authorizations.
- When returning
products, we strongly recommend the use of a carrier that can track packages
with insurance. MyCamila.com will not be responsible for any damage or lost
items due to shipping.
- All return(s) must be
unwashed, unworn and returned in “as new” condition in the original packaging
and include all Merchandise Tags and marketing materials.
- MyCamila.com reserves
the right to refuse service that would void the return policy.
- Please allow 2 to 7
business days to process your returns.
We will not
accept returns on certain items and circumstances including:
- Any request for a
return after the 7 day grace period.
- MyCamila.com will not
accept returns without prior authorization or an RMA number.
- Any item that is not
in original condition, physically damaged, Packaging that is physically
damaged or missing anything.
- For the health and
safety of our employees and customers, no returns of worn items will be
accepted. No Exceptions.
- We do not offer
refunds on intimate garments containing an open or closed crotch (panties,
thongs, bodysuits, teddies, g-strings, etc.).
- We will only issue a
return on intimate garments containing an open or closed crotch (panties,
thongs, bodysuits, teddies, g-strings, etc.) if there is a manufacturing
defect.
- We will not accept a
return on item(s) sold as a set if a piece in the set contains a bottom with an open or closed crotch (Babydoll/Panty, swimwear sets, Etc.).
- All Clearance
products purchased from MyCamila.com are not returnable unless there is a
manufactures defect.
- MyCamila.com will
reject the entire return or may choose to impose additional charges against
the customer for replacement of any missing parts or components. The same
policy applies if the product has rips, tears or excessive wear.
Return Shipping
Cost:
In order to keep our prices low and competitive we are unable to issue refunds
for return postage. Customers are responsible for all costs incurred in
returning products to MyCamila.com and accept all risk of loss for the product
being returned.
Exchange Fees:
A 15% restocking fee will be applied to all exchanged items if the reason for
the exchange is due to customer error. For example, ordering the wrong size,
color or item. Additional shipping charges will be applied for additional
shipments. Please allow 2-7 business days to process your exchange if we have
stock.
Order
Discrepancies:
All order discrepancies
must be reported to MyCamila.com within 3 days of the delivery
date to
CustomerService@mycamila.com or by
calling our call center at 877.422.6452.
A replacement or refund will be issued at our discretion.
Canceled orders
or addressing errors:
Orders can be canceled before they are shipped. Once an order is shipped it can
not be canceled. For any refused package or any returns to MyCamila.com due to
incorrect addressing, action, inaction or absence of the recipient, we will
refund the amount of your purchase onto the original form of payment, less a 15%
restocking fee and shipping charges.
For further assistance or
questions, please E-mail
CustomerService@mycamila.com or call
us at (877) 4 C A M I L A.
This
policy is subject change. It was last updated on April 11, 2009.
