F R E Q U E N T L Y  A S K E D  Q U E S T I O N S

Q.  How MyCamila.com begin?
A.  It started out as a part time venture in 2001 by hosting Lingerie parties. One day a customer asked me if I had a website so she could show her sister in California a sexy pajama set. That question got me thinking about creating my own lingerie website. With my husbands help, we created MyCamila.com into what you see today. You can read more details in the About Us section.

Q.  How do I contact customer service?
A.  Your complete satisfaction is our primary concern. If you’ve got questions, we’re here to help. You can call us at (877) 422-6452 or E-mail us.

Q.  What are your shipping rates?
A.  Our shipping rates do change as carriers increase their rates. We do our best to keep shipping costs low.  In fact, we have maintained Free Ground shipping charges on orders over $75.00 in the US for the last two years. Her is our complete Shipping Policy.  

Q.  Is your shipping discreet?
A.  MyCamila.com will ship your order in a standard brown shipping box or brown envelope with no indication of its contents.

Q.  How long will it take for my order to arrive?
A.  Below are estimated shipping times for orders placed before 1:00PM EST on MyCamila.com. Once your purchase clears credit card authorization, the following estimated shipping times apply: We ship most items from our Miami warehouse.

Standard Ground Shipping: 4-8 business days
Two-Day AIR: 2-3 business days

Q.  How do I track my order?
A.  When your order ships, you will receive a shipment confirmation via email stating that your order has shipped. If the order has shipped by UPS or Federal Express, you will receive a link for tracking your package. You can also check your order status by clicking on the link in your order confirmation email.

Q.  Can I ship my order to Post Office Boxes or APO/FPO military addresses?
A.  Please contact us if you need to ship your order to a Post Office Box or APO/FPO military addresses. In most cases we can arrange for this but it will delay your order and incur additional shipping charges.

Q.  Do you ship to international addresses?
A.  MyCamila.com accepts orders to the United States and Canada. We have made special exceptions in the past for Europe and Australia so please  contact us with your specific request.

Q.  What is your return policy?
A.  Your complete and perfect satisfaction is our highest priority. However, we DO NOT accept returns on certain items. So please read our Return Policy before you place an order for more details.  If your item qualifies for a return, we will exchange the item or give you credit or refund for the purchase price of the item by original method of payment.

Q.  When will my credit card be billed?
A.  Your credit card will be billed when your order is shipped, not before. In the event that some of the items you order are not available, the order will ship incomplete and your credit card will only be charged for the shipped items. We will notify you of any back ordered items in advance to discuss the expected ship dates and make alternative suggestions.

Q.  Is shapewear safe to use after liposuction?
A.  Yes it is, in fact, studies have shown it is also beneficial to wear it before your surgery.  For more information, read our article Shapewear and Liposuction.

Q.  Are there any benefits to wearing shapewear after pregnancy?
A.  Yes, women can take advantage of the many benefits offered by postpartum shapewear. For more information, read our article Shapewear and Liposuction.

Q.  Can I wear my shapewear during exercise?
A.  Yes, shapewear іs а better choice than а regular bra for some exercises like aerobics, running, even Pilates and yoga. For more information, read our article Shapewear and Exercise.

Q.  Do I have to register to use the site?
A.  No, you do not have to be a registered user to shop at MyCamila.com. You personal information will not be accessible via the website.  Rest assured, we consider your privacy one of our top priorities.

Q.  What are your sales tax policies?
A.  New Jersey is a Tax Frees State when it comes to clothing. Please read our Tax Free Policy to learn how this will affect your order.

Q.  Can I use Content, Trademarks, Copyrights or Images from MyCamila.com?
A.  All Content, Trademarks, Copyrights and Images are the sole property of MyCamila.com. They may not be used without our written permission.

Copyright 2006 - 2009: All text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and any other works of authorship are property of MyCamila.com and may not be used without our written permission.